Terms of Sale

1. The seller

Orders are sold and delivered by BULKA, Encosta do Pilar 3A, Varandas do Pilar, Madeira. Phone: +351 965 763 982.

2. Ordering and delivery

• Orders placed before 21:00 (Madeira time) are delivered the next day; orders placed at or after 21:00 are delivered the day after. If we don't deliver on that day (for example a day we're closed or a holiday), your order is delivered on the next day we do.
• You choose a delivery window: 8 – 9 AM, 9 – 10 AM, 10 – 11 AM, 11 AM – 12 PM, 12 – 1 PM. We deliver to the property linked to the QR code you scanned, within that window.
• The delivery date and window are shown before you pay and on your confirmation page.
• Please make sure someone can receive the order, or that it can be left at the property. If we can't deliver, we'll call the phone number you gave us.

3. Prices and payment

• Prices are in euros and include VAT. The property's delivery fee is shown separately before you pay.
• You can pay by MB WAY or bank card, processed securely by IfthenPay. We never see your card details.
• Your order is confirmed only once payment is confirmed. You see a confirmation page, and the order is then prepared for delivery.
• Unpaid orders expire 30 minutes after they're placed. Nothing is charged for an expired order.

4. Cancellations and refunds

Our breakfasts are fresh, perishable food prepared for a specific date and time. Under Portuguese law (Decree-Law 24/2014, art. 17), the 14-day right of withdrawal does not apply to goods that spoil quickly or to food services provided on a specific date. For that reason, paid orders can't be cancelled or refunded online.

If something exceptional happens, call us at +351 965 763 982 as early as possible and we'll do our best to help.

5. Problems with your order

If an item is missing, wrong or not as it should be, contact us on the day of delivery. We'll replace the item or refund it. This doesn't affect your legal rights as a consumer.

6. Allergens

Our products are made in a kitchen that handles gluten, milk, eggs, nuts and other allergens. Ask us for allergen information about any item before you order. We can't guarantee that any product is free from traces of allergens.

7. Complaints and disputes

If you're unhappy, please contact us first. We'd like to put it right. You can also file a complaint in the electronic complaints book (Livro de Reclamações). For consumer disputes you can turn to an alternative dispute resolution entity; the official list is available at www.consumidor.gov.pt. These terms are governed by Portuguese law.

8. Personal data

We use your order details only to prepare, deliver and account for your order. See our Privacy Policy.